Jumat, 19 Agustus 2011

Beverage Menu Knowledge

BEER
Brewed and fermented beverage made from malted barley and flavored with hop.
Ingredient : malted grain and cereal, water sugar yeast, hops.

BEER BRANDS
1. Anchor Beer (Singapore/Malaysia)
alcohol content : 3.40%
2. Carlsberg ( Denmark)
alcohol content : 4.20%
3. Tiger (Singapore/Malaysia)
alcohol content : 4.50%
4. Heineken (Holland/Hongkong)
alcohol content : 5.00%
5. Foster's (Australia)
alcohol content : 4.90%
6. Budweiser (USA)
alcohol content : 3.90%
7. San Miguel (Philippine)
alcohol content : 5.00%
8. Asahi (Japan)
alcohol content : 5.00%
9. Guinness Stout (Ireland/Singapore)
alcohol content : 8.00%


VODKA
Neutral spirit which are distilled and filtered through and treated with charcoal or other material also as to be without distinctive character, aroma, and taste and colour.
Ingredient : rye, corn, barley, wheat, grapes and sugar canes.
BRANDS : Borzoi (UK), Absolut (Sweden), Smirnoff (USA), Stolichnaya (Russia).


TEQUILA
Mexican spirit made from fermented and distilled sap of cactus like agave plant called blue mazcal. Made in town called Tequila (Mexico).
 Brands : Sauza Gold, Camino, Mariachi.

WHISKY/WHISKEY
Spirit made from distillation of fermented mash of grain, usually barley with wheat or corn which is aged in wood but not deliberately flavored.
Whisky - Scottish / Canadian
Whiskey - America / Ireland

TYPE
Scotland - Scotch Whisky
Canadian - Rye Whisky
Ireland - Irish Whisky
American - Bourbon , Tennesse Whisky

Ingredients : malt, barley, wheat, rye

Brands : Ballantine's, Cutty Sark, Dewar's White, Johnny Walker, Glenfiddich, John Jameson, Canadian Club

BOURBON
Fermentation Technique - Sour mash
Stored in charred oak barrel, age 2 years to 4 years, 51% corn.
Examples : Maker's Mark, Wild Turkey
TENNESE
Made in Tennesse
Examples : Jack Daniels, Jim Beam.

BRANDY/COGNAC
Spirit that is obtained from the distillation of wine or fermented mash of fruit and age in wood.

COGNAC
Made in town of Cognac located in the center of region in Western France.

ALL COGNAC IS BRANDY BUT NOT ALL BRANDY IS COGNAC
 Examples : Courvosier , Hennesy, Martell, Otard, Remy Martin.

RUM
Spirit distilled from diluted sugar molasses from sugar cane.
Brands : Bacardi Light, Bacardi Gold, Lemon Hart, Captain Morgan.

GIN
Flavoring a neutral grain spirit with a variety of plant part - Angelica, Bitter Almond, Calamus Root, Caraway Seed, Cassia Bark, Cinnamon, Cariander Seed, Lemon and Orange Peel.
Brands : Beefeater, Bombay Sapphire, Gordon's.

TYPES OF WINE

Here is a quick reference to wine varieties and how to pair wine with food. This page describes the different types of wine per district and variety (riesling, pinot noir, etc.). It does not describe the styles of wines by colour, sweetness, or fizz. Which wine types a cellar could hold is suggested in the buying guide.
A variety is the type of grape. It is written here with a lower-case initial. If only variety is mentioned on the bottle label, then the wine is called varietal and is named after the grape with a capital initial (Riesling, Pinot Noir, etc.). A varietal wine primarily shows the fruit: the grape variety dominates the flavour.

Types of white wine grapes

Chardonnay


(Shar-doe-nay) Chardonnay was the most popular white grape through the 1990's. It can be made sparkling or still. Food pairings: a good choice for fish and chicken dishes.
Districts: chardonnay makes the principle white wine of Burgundy (Bourgogne, France), where it originated. Chardonnay is versatile and is grown with success in most viticultural areas under a variety of climatic conditions.
Typical taste of the different types of chardonnay: voluptuous. Chardonnay wines are often wider-bodied (and more velvety) than other types of dry whites, with rich citrus (lemon, grapefruit) flavors. Fermenting in new oak barrels adds a buttery tone (vanilla, toast, coconut, toffee). Tasting a USD 15 Californian Chardonnay should give citrus fruit flavors, hints of melon, vanilla, some toasty character and some creaminess. Burgundy whites can taste very different.

Sauvignon blanc


(So-veen-yawn Blah) Food pairings: a versatile food wine for seafood, poultry, and salads.
Districts: of French origin, sauvignon blanc is grown in the Bordeaux region where it is blended with semillon. The Loire valley and New Zealand produce some excellent sauvignon blanc varietals. Some Australian Sauvignon Blancs, grown in warmer areas, tends to be flat and lack fruit qualities.
Typical taste in varietal wine: sauvignon blanc normally shows a herbal character suggesting bell pepper or freshly mown grass. The dominating flavors range from sour green fruits of apples, pears and gooseberries through to tropical fruits of melon, mango and blackcurrant. Quality unoaked Sauvignon Blancs will display smokey qualities; they require bright aromas and a strong acid finish and are best grown in cool climates.

Semillon

(Say-mee-yaw)
Food pairings: Semillon goes with fish but there are many better matches. Serve dry Semillon with clams, mussels, or pasta salad.
Districts: sémillon is the major white grape in the Bordeaux region of France. Sémillon is also known as Hunter (River Riesling), boal/bual of Madeira, chevrier, columbier, malaga and blanc doux. Sémillon is also grown in Chile, Argentina, Australia, and California.
Typical taste: the wine varietal features distinct fig-like character. Sémillon is often blended with sauvignon blanc to delimit its strong berry-like flavors.
From the Bordeaux region of France come the great Sauternes and Barsac. These wines are produced from overripe sémillon grapes. They are blended with sauvignon blanc to produce a syrupy, full-bodied wine that may be world class.

Moscato

Muscat vine picture
 Muscat vine picture
(Mos-cato) The moscato variety belongs to the muscat family of grapes - and so do moscatel and muscat ottonel. Food pairings: Moscato shows best on its own: without food.
Districts: moscato grows in most vine-friendly climates, including Italy, the Rhône Valley (where it is called muscat blanc à petits grains) and Austria (where it is called Muskateller).
Typical taste: often sweet and always fruity, with a characteristic grapefruity and musky aroma. Moscato wines are easily recognizable to anyone who has tasted a Muscat table grape.

Pinot grigio

Picture of pinot gris
Picture of pinot gris
(Pee-no gree-zo) Food pairings: versatile.
Districts: pinot grigio is planted extensively in the Venezia and Alto Adige regions of Italy. Pinot grigio is also grown in the western coastal regions of the U.S.A. It is called malvoisie in the Loire Valley and pinot gris in the rest of France. In Germany and Austria pinot grigio is known as the Ruländer or Grauer Burgunder where it is used to make pleasant, young, white wines. Similar aliases are used in the german settled regions of Australia.
Typical taste: pinot gris can produce crisp, dry wines with good acid "bite". Alsace Pinot Gris shows aromatic, fruity flavors that improve with a couple of years in the bottle.

Gewürztraminer

Gewürztraminer vine picture
 Gewürztraminer
(Gah-vurtz-tra-meener) A very aromatic variety. Food pairings: gewürztraminer is ideal for sipping. It can fit Asian food, pork and grilled sausages.
Districts: gewürztraminer is best known in wines from Alsace, Germany, the U.S. West Coast, and New York.
Typical taste in varietal wine: fruity flavors with aromas of rose petals, peaches, lychees, and allspice. A Gewürztraminer seems generally not as refreshing as other types of dry whites.

Riesling

Old Vine of riesling
Old Vine of riesling
(Rees-ling) Food pairings: dry versions go well with fish, chicken and pork dishes.
Districts: the classic German grape of the Rhine and Mosel, riesling grows in all wine regions. Germany's great Rieslings are usually made slightly sweet, with steely acidity for balance. Riesling from Alsace and the Eastern U.S. is also excellent, though usually made in a different style, equally aromatic but typically drier (not sweet). California Rieslings are much less successful, usually sweet without sufficient acidity for balance.
Typical taste in varietal wine: Riesling wines are much lighter than Chardonnay wines. The aromas generally include fresh apples. The riesling variety expresses itself very differently depending on the district and the winemaking. Rieslings should taste fresh. If they do, then they might also prove tastier and tastier as they age.


Types of red wine grapes


Syrah (or Shiraz)


(Sah-ra or Shi-raz) Shiraz or syrah are two names for the same variety. Europe vintners only use the name syrah. Food pairings: meat (steak, beef, wild game, stews, etc.)
Districts: syrah excels in California, in Australia, and in France’s Rhone Valley.
Typical taste in varietal wine: aromas and flavors of wild black fruit (such as blackcurrant), with overtones of black pepper spice and roasting meat. The abundance of fruit sensations is often complemented by warm alcohol and gripping tannins.
Toffee notes if present come not from the fruit but from the wine having rested in oak barrels.
The shiraz variety gives hearty, spicy reds. While shiraz is used to produce many average wines it can produce some of the world’s finest, deepest, and darkest reds with intense flavors and excellent longevity. You’ll discover Syrahs of value and elegance by reading my reviews of French wines.

Merlot


(Mare-lo) Easy to drink. The softness of Merlot has made it an "introducing" wine for new red-wine drinkers. Food pairings: any will do.
Districts: a key player in the Bordeaux blend, merlot is now also grown in Italy, Romania, California, Washington State, Chile, Australia, etc.
Typical taste in varietal wine: typical scents include blackcherry, plums and herbal flavors. The texture is round but a middle palate gap is common. The Merlot type of wine is less tannic (rough) than Cabernet Sauvignon.

Cabernet sauvignon


(Ca-burr-nay so-veen-yaw) Widely accepted as one of the world’s best varieties. Cabernet sauvignon is often blended with cabernet franc and merlot. It usually undergoes oak treatment. Food pairings: best with simply prepared red meat.
Districts: cabernet sauvignon is planted wherever red wine grapes grow except in the Northern fringes such as Germany. It is part of the great red Médoc wines of France, and among the finest reds in Australia, California and Chile.
Typical taste in varietal wine: full-bodied, but firm and gripping when young.
With age, polyphenols polymerize: the grip fades away. The rich currant qualities of the Cabernet Sauvignon wine change to that of pencil box. Bell pepper notes remain.
Another article deals with the health benefits of polyphenols.
Vanilla notes if present come not from the fruit but from the oak treatment. They increase review ratings but may overwhelm the varietal taste.

Malbec


(Mal-bek) Food pairings: all types of meat-based meals.
Districts: malbec has its origins in the French Bordeaux region. It is grown as côt in the Loire Valley and auxerrois in Cahors. Malbec has also been recognized as médoc noir or pressac again in France. Malbec is widely grown in Argentina, where it is the most popular red grape variety. It is also available in Chile, in Australia, and in the cooler regions of California.
Typical taste in varietal wine: malbec’s characteristics vary greatly depending on where it is grown and how it is transformed. Generally it produces an easy-drinking style, well colored wine that tastes of plums, berries, and spice.
Malbec is often blended with other varieties such as cabernet franc, cabernet sauvignon, merlot, and petit verdot to make Bordeaux style wines. Malbec and some such blends may present some health benefits.

Pinot noir

Picture of Pinot noir vine
Pinot noir
(Pee-know na-wahr) One of the noblest red wine grapes. Pinot noir is difficult to grow, rarely blended, with no roughness. Food pairings: excellent with grilled salmon, chicken, and lamb.
Districts: makes the great reds of Burgundy (from Bourgogne, France), and good wines from Austria, California, Oregon, and New Zealand.
Typical taste in varietal wine: very unlike Cabernet Sauvignon. The structure is delicate and fresh. The tannins are very soft; this is related to the low level of polyphenols. The aromatics are very fruity (cherry, strawberry, plum), often with notes of tea-leaf, damp earth, or worn leather.
Yet pinot noir is very transparent to the place where it is grown. "The staggering range of wines produced makes it impossible and pointless to define which personality is the best expression of the variety", as Craig Camp put it.

Zinfandel

(Zin-fan-dell) Perhaps the world’s most versatile wine grape, making everything from blush wine (White Zinfandel), to rich, heavy reds. Food pairings: very much depends on the freshness/heaviness of the wine; tomato-sauce pasta, pizza, and grilled and barbecued meats.
Districts: only found in California.
Typical taste in varietal wine: often a zesty flavor with berry and pepper.

Sangiovese

Picture of sangiovese vine
 Sangiovese vine
(San-gee-oh-ve-zee) Food pairings: a good choice for Italian and other Mediterranean-style cuisines.
Districts: sangiovese produces the Chiantis of Italy’s Tuscany region and, of late, good wines from California.
Typical taste in varietal wine: the primary style is medium-bodied with fresh berry and plum flavors.
 

Barbera

Barbera vine picture
Barbera vine
(Bar-bear-a) Not as popular as Merlot but with similar attributes. Food pairings: barbera wines are versatile: they match many dishes, including tomato sauces.
Districts: another classic red of Italian origin. Widespread in California.
Typical taste in varietal wine: juicy black cherry and plum fruit, a silky texture and excellent acidity.

ALCOHOLIC BEVERAGES

BEER
Fermented alcoholic beverages that are brewed from malted barley, wheat, maize, rye, rice and flavouredwith hops. Added with water, yeast, and sugar.
LAGER
Mild and smooth golden colored beer.
STOUT
Bitter, strong and dark colored beer and is highly flavored with a rich content of hope.
COCKTAIL
Mixed drink made up of based liquor, juices, aerated soft drink and coloring.
SPIRIT or LIQUOR
Alcoholic beverages obtained by distillation after fermentation of grains, fruits, vegetables and other substance which have sugar and starch base.
BRANDY
Spirit that is obtained from distillation of wine and fermented mash and age in wood.
COGNAC
Brandy that is made in town of cognac located in the center of a region in Western France.
WHISKY
Spirit made from distillation of fermented mash of grain, usually barley with wheat or corn which is aged in wood but not deliberately flavored.
RUM
Spirit distilled from diluted sugar molasses from sugar cane.
GIN
Spirit produced by the distillation of fermented grain flavored with Juniper Berries.
TEQUILA
Mexican spirit made from fermented and distilled sap of cactus like agave plant called blue mezcal.
VODKA
Spirit made from fermented mash of grains. It is colorless, odorless, tasteless, and smooth.
WINE
Fermented juice of ripe grape

Minggu, 14 Agustus 2011

Palm Lounge and Bistro

PALM LOUNGE AND BISTRO
BASIC SERVICE SEQUENCE

The following is a step by step procedure of Palm Lounge & Bistro "Service Sequence" from the point when the guest enter the outlets to the point when the guest leaves.

1. Welcoming and Greeting Guest
Approach smile and greet presently.
Say : Good evening sir/madam, welcome to Palm Lounge.
Remarks : Do not show unwelcome to guest even you are busy. FIRST IMPRESSION COUNT.

2. Inquiring the Number of Guest
Smile, say : How many person of you sir/madam?
Ensure place the coaster and ashtray (if needed) accordingly.
Remarks : Always seat and offer the ladies first.

3. Presnting Menu
Present the menu to guest.
Say : Excuse me sir/madam, this is our menu.
Remarks : Ensure good condition of the menu.

4. Taking Order
Say : May I take your order?
Ensure to offer our promotion.
Ensure to repeat the order.
Remarks : Key in the orders in the Micros immediately.

5. Preparation For the Order
While waiting the order, follow uo with the preparation like glasses, ice, wine bucket, napkin, etc.
Remarks : Ensure serve the good condition of glasses, and the cleanliness of equipments.

6. Pick Up and Serving Order
Pick up the drink from the station, annouce the drink while serving.
Say : Excuse me sir/madam, this is your drinks (say the name of the drink like beer, whisky, etc). enjoy your drinks.

7. Present Bill
Pick up the bill from the cashier station.
Say: Excuse me sir/madam, this is your bill.
Present the bill and announce the amount.
Remarks : Ensure the bill with correct item and amount.
Ensure the payment send to cashier immediately.

8. Service Follow Up
Refill the guest glass with their drinks.
Refill the ice for guest.
Changing the tidy ashtray.
Remarks : Make sure no empty glass or plate on the guest table.
Always give extra service to guest.

9. Offer Second Order
Ensure offer second order to guest.
Say : Excuse me sir/madam, can I offer your another order?
Remarks : Polite, smile,with pleasure voice tone.

10.Checking guest overall satisfaction/feedback
Say : How is the drink/food, anything alright?
Remarks : For negative feedback, report to manager on duty.