PALM LOUNGE AND BISTRO
BASIC SERVICE SEQUENCE
The following is a step by step procedure of Palm Lounge & Bistro "Service Sequence" from the point when the guest enter the outlets to the point when the guest leaves.
1. Welcoming and Greeting Guest
Approach smile and greet presently.
Say : Good evening sir/madam, welcome to Palm Lounge.
Remarks : Do not show unwelcome to guest even you are busy. FIRST IMPRESSION COUNT.
2. Inquiring the Number of Guest
Smile, say : How many person of you sir/madam?
Ensure place the coaster and ashtray (if needed) accordingly.
Remarks : Always seat and offer the ladies first.
3. Presnting Menu
Present the menu to guest.
Say : Excuse me sir/madam, this is our menu.
Remarks : Ensure good condition of the menu.
4. Taking Order
Say : May I take your order?
Ensure to offer our promotion.
Ensure to repeat the order.
Remarks : Key in the orders in the Micros immediately.
5. Preparation For the Order
While waiting the order, follow uo with the preparation like glasses, ice, wine bucket, napkin, etc.
Remarks : Ensure serve the good condition of glasses, and the cleanliness of equipments.
6. Pick Up and Serving Order
Pick up the drink from the station, annouce the drink while serving.
Say : Excuse me sir/madam, this is your drinks (say the name of the drink like beer, whisky, etc). enjoy your drinks.
7. Present Bill
Pick up the bill from the cashier station.
Say: Excuse me sir/madam, this is your bill.
Present the bill and announce the amount.
Remarks : Ensure the bill with correct item and amount.
Ensure the payment send to cashier immediately.
8. Service Follow Up
Refill the guest glass with their drinks.
Refill the ice for guest.
Changing the tidy ashtray.
Remarks : Make sure no empty glass or plate on the guest table.
Always give extra service to guest.
9. Offer Second Order
Ensure offer second order to guest.
Say : Excuse me sir/madam, can I offer your another order?
Remarks : Polite, smile,with pleasure voice tone.
10.Checking guest overall satisfaction/feedback
Say : How is the drink/food, anything alright?
Remarks : For negative feedback, report to manager on duty.
1. Welcoming and Greeting Guest
Approach smile and greet presently.
Say : Good evening sir/madam, welcome to Palm Lounge.
Remarks : Do not show unwelcome to guest even you are busy. FIRST IMPRESSION COUNT.
2. Inquiring the Number of Guest
Smile, say : How many person of you sir/madam?
Ensure place the coaster and ashtray (if needed) accordingly.
Remarks : Always seat and offer the ladies first.
3. Presnting Menu
Present the menu to guest.
Say : Excuse me sir/madam, this is our menu.
Remarks : Ensure good condition of the menu.
4. Taking Order
Say : May I take your order?
Ensure to offer our promotion.
Ensure to repeat the order.
Remarks : Key in the orders in the Micros immediately.
5. Preparation For the Order
While waiting the order, follow uo with the preparation like glasses, ice, wine bucket, napkin, etc.
Remarks : Ensure serve the good condition of glasses, and the cleanliness of equipments.
6. Pick Up and Serving Order
Pick up the drink from the station, annouce the drink while serving.
Say : Excuse me sir/madam, this is your drinks (say the name of the drink like beer, whisky, etc). enjoy your drinks.
7. Present Bill
Pick up the bill from the cashier station.
Say: Excuse me sir/madam, this is your bill.
Present the bill and announce the amount.
Remarks : Ensure the bill with correct item and amount.
Ensure the payment send to cashier immediately.
8. Service Follow Up
Refill the guest glass with their drinks.
Refill the ice for guest.
Changing the tidy ashtray.
Remarks : Make sure no empty glass or plate on the guest table.
Always give extra service to guest.
9. Offer Second Order
Ensure offer second order to guest.
Say : Excuse me sir/madam, can I offer your another order?
Remarks : Polite, smile,with pleasure voice tone.
10.Checking guest overall satisfaction/feedback
Say : How is the drink/food, anything alright?
Remarks : For negative feedback, report to manager on duty.
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